F.A.Q | Welcome to www.discountvibramfivefinger.com
1.Whether Vibram Five Fingers shoes in www.discountvibramfivefinger.com are authentic or not?
They are with authentic quality,we have a guarantee on high quality that you should expect.
2.What materials are in Vibram Five Fingers shoes?
The upper is made with a thin, abrasion-resistant stretch polyamide fabric. Our patented Vibram sole is made from
our TC1 performance rubber compound, it's non-marking and provides excellent grip and ground feel in both wet
and dry conditions.
3.What size should I choose?
If you want to choose the middle size of two,for example, Euro37.5,we suggest you go to the next integral size of
Euro38.
4. What are the return ,exchange, refund policies?
If you are not satisfied with the item, please take a picture of the items first,then send us an email to confirm,they
our customer service will help you solve. Of course,we will not accept returns and/or exchanges if there is enough
evidence to prove the shoes have been worn outdoors. We also guarantee that our shoes will not be seized by
customs. If your item seized by the customs officer, we will replace them for you at once. Refunds are issued in
the same form in which the original payment was made and may take up to 7 working days after the receiption of
goods.Besides,if there is nothing wrong with the quality and the size of our products have sent to you,then you
will be in charge of shipping fees for return and the system will also deduct 10% of the payment.
5. How long does it take for delivery?
Generally, you may receive the item in 3-7 working days after you paid for your orders,which are free shipping to
any countries in the world.
6.How to track my item?
We will send you your tracking number in 24-36 hours after we send out your goods .You may check your item on
the website which our customer service will send to you.
7. which payment I can use?
You may pay via West Union or the credit card.(Visa & Master)If you pay via Western Union,pls give us your MTCN
number,the total payment amount,your full name,currency and your country,we will send your item as soon as we
accept them.
8. How should I cancel the order and refund ?
If you want to cancel your order and refund, we need to deduct 10% of the payments in the amount, because it
is the credit card companies' handling charges from us.